Life Force Med Beds®: Policies and Procedures

Effective Date: December 1, 2024

Prepared by Dr. Louis Hilliard

Standard Purchase and Return Policy

1. Purchase Terms

Payment Requirements:

  • Full payment is required at the time of purchase unless a written installment agreement is in place.
  • Accepted payment methods include:
    • Cash, bank transfer, credit/debit card, certified bank check, business check, PayPal, Care Credit, and Flex Spending Accounts.
    • Transactions over $1,000 require proof of ID matching the credit card.
    • Orders exceeding $5,000 must be paid via bank transfer, certified bank check, or cash.
    • Insurance is not accepted as payment.

Order Confirmation:

  • Upon receipt of payment, customers will receive an order confirmation email detailing purchase information, estimated delivery timelines, and support contacts.

Product Disclaimer:

  • Life Force Med Beds® products support wellness but are not substitutes for professional medical care. They do not diagnose, treat, or cure any diseases or medical conditions.
  • Purchasers of Life Force Hyperbaric Med Beds must provide a valid prescription or medical license.

2. Prescription Items Policy

Requirements:

  • A valid physician’s prescription is required for all hyperbaric chamber purchases and other designated items.
  • Hospitals and nursing homes may qualify for specific exemptions.

Return Policy for Prescription Items:

  • Damaged or defective items follow the standard return process.
  • Federal regulations regarding prescription products must be adhered to.

3. Return Policy

Eligibility:

  • Returns are accepted for products that are damaged, defective, or not as described upon arrival.
  • Return requests must be initiated within 7 days of delivery.

Exclusions:

  • Non-returnable items include customized or personalized products, and items damaged through customer actions.
  • Licensing agreements, coaching services, or intangible services are non-refundable.

Return Process:

  1. Contact Life Force Med Beds Customer Service at [Insert Contact Info] to request a Return Merchandise Authorization (RMA) number.
  2. Ensure the product is returned in its original packaging, including all components and accessories.
  3. Customers bear return shipping costs unless the return is due to a company error.

Inspection and Refunds:

  • Returned items are inspected to confirm eligibility.
  • Refunds, less applicable restocking fees, are processed within 14 business days.

Restocking Fees:

  • A 30% restocking fee applies, except for defective or damaged items.
  • Returns initiated after 30 days incur a 50% restocking fee.

International Orders:

  • All international sales are final. Shipping damage claims must be addressed through the shipping insurance.

4. Cancellation Policy

Customer-Initiated Cancellations:

  • Orders canceled within 24 hours are eligible for a full refund.
  • Cancellations after 24 hours incur a 15% processing fee.

Company-Initiated Cancellations:

  • The company reserves the right to cancel orders due to non-payment, inaccurate information, or unforeseen factors (e.g., supply chain disruptions).
  • Refunds for company-initiated cancellations are issued in full.

Deposits and Partial Payments:

  • Deposits are valid for 7 days; after this period, they become non-refundable unless otherwise agreed.
  • A 20% cancellation fee applies to refunded deposits.

5. Warranty and Repairs

Warranty Coverage:

  • A 1-year limited warranty covers manufacturing defects. Extended warranties are available for purchase.

Repair Services:

  • Repairs for out-of-warranty items are available for an additional fee.
  • Customers are responsible for shipping costs for repairs.

6. Dispute Resolution

Resolution Process:

  • Written disputes must be submitted to [email protected] within 30 days of purchase.
  • The company will endeavor to resolve disputes amicably within 30 days.

Arbitration Clause:

  • Unresolved disputes will be settled through binding arbitration in accordance with [Insert Jurisdiction] laws.

7. Limitation of Liability

  • The company’s liability is limited to the purchase price of the product.
  • Life Force Med Beds® is not liable for indirect, incidental, or consequential damages.

Contact Information

For additional assistance or inquiries, please contact our support team.